Why is the change happening now?
There are several reasons:
• Ticket Vending Machine (TVM) performance has improved. TriMet has increased the
number of technicians dedicated to maintaining TVMs on the MAX platforms. TVMs now
perform at approximately 93 percent uptime. While checking fares, fare enforcers have
access to real-time TVM performance data to verify if a machine is out of service through a
call to the Operations Command Center (OCC).
• Although TriMet’s finances are still “tight as a drum,” there was enough “breathing room” in
the FY12 budget to avoid service cuts and make a few key investments, including bus
operator recertification, bus replacement, some service restoration—and the six new
supervisor positions.
There are several reasons:
• Ticket Vending Machine (TVM) performance has improved. TriMet has increased the
number of technicians dedicated to maintaining TVMs on the MAX platforms. TVMs now
perform at approximately 93 percent uptime. While checking fares, fare enforcers have
access to real-time TVM performance data to verify if a machine is out of service through a
call to the Operations Command Center (OCC).
• Although TriMet’s finances are still “tight as a drum,” there was enough “breathing room” in
the FY12 budget to avoid service cuts and make a few key investments, including bus
operator recertification, bus replacement, some service restoration—and the six new
supervisor positions.
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