Joe Ayala, a driver for 18 years — who said he has driven more than 1 million miles without an accident — provided an example of what he described as a disciplinary approach that has managers second-guessing what's happening on the street.
Ayala pulled his bus to the side of the road so a woman could, for safety reasons, get control of her child. The woman instead got off the bus and called in to complain.
"I was suspended for two days," Ayala said, adding, "I know what I'm doing out there."
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