Trimess

Sunday, October 16, 2011

Transit courtesy campaign-1930 version

CASE 1. A Passenger Complains that Your Car (or Coach) Starts and Stops Too Suddenly.
“The best thing to do is take stock of your driving and see if the passenger is not right. Tell him that it is your desire to carry everyone in the greatest possible comfort. Above all things, don’t try to tell the passenger that you are giving him a smooth ride when you are not. This is one feature of service about which passengers are usually right.
“EXAMPLE - ‘I am sorry that it happened. I didn’t realize that the operation was rough.’’’

Courtesy campaigns travel well on T - The Boston Globe

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