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Friday, October 21, 2011

Trimet customer service "sucks"

Last week, my commute home was interrupted. I was frustrated when my train was behind schedule, and then taken out of service.
Not in Service Yellow Line trainMy reaction was similar to the reaction of those around me. “We are all late because your trains are running behind schedule, and your response is to kick us off the train and tell us to wait for the next one? Seriously, TriMet?”
The next day, it happened again. This time we were told there were too many trains. However, our train was nearly shoulder to shoulder. Saying there were too many trains, to those of us on the train, didn’t ring true. And it underlined that TriMet didn’t care about us, a train full of riders.
READ THE ARTICLE HERE! 

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