Joe Rose says "I blame the media"

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Joe is wrong, I do NOT defend her past performance or her poor customer service skills.

But I do believe her that she did try to get the mom to come back on the bus.

Here is what I posted to Hard Drive:

Joe, I do NOT defend her and her past perfomance.
HOWEVER;
In this particular instance she actually did something "reasonable" and I do believe her that she tried to get the mom back on the bus.


However, her past performance is why this happened to her; she has developed many enemies out here and this is what happens to drivers when they don't give the public the respect they deserve.