"First they ignore you. Then they laugh at you. Then they fight you. Then you win." ~Mahatma Gandhi
How symbolic, an actual sign of how much TriMet really wants to hear from you.Me: "Yes, I'd like to talk to Fred Hansen. There's a sign of him on a MAX train asking me to tell him how he can help me."TriMet Operator: "Let me transfer you to him."And the result will be the exact same as when I tried to report a broken TVM a couple months ago. Endless looping of TriMet's IVR, but you never, ever get anywhere.
Erik I haven't called to report a down TVM, but I have called TriMet to report the machine eating my money, and it was very easy & they were very responsive. 503-238-RIDE, told them what happened and a few days later the credit came in the mail.The call took maybe 5 minutes ?
I remember a Hispanic man who used to ride my 48 who lost $60 cash in one of those machines.That was a huge sum of money to that man.If I hadn't been the driver and walked him through the process he would have lost it all.I wonder how many times that happens, people don't understand what to do so they lose whatever they put into it.I bet its a lot more than ya think.
Sorry, MAX, I got no live human being, I got into IVR hell. Called 238-RIDE. Even recorded the call of my IVR looping hell. I finally e-mailed and got a response five days later.Speaking of broken TVMs, that machine that is cash-only at Sunset TC still doesn't work. At least it doesn't have a ridiculous Windows error message on it anymore. I didn't bother reporting it this time.
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