Tuesday, December 6, 2011
DO WE LIVE IN A HYSTERICAL COUNTRY OR WHAT?
Driver stopped before the stop due to traffic. Then bitched at passenger for not walking up to him from actual stop.
To which our lovely pencil neck geeks sitting behind desks pretending they are important responded:
TriMet's reply: "Please report the operator of 5468 to Customer Service. Our operators are not supposed to encourage passengers to enter traffic.
Enter traffic? WTF? I think I know what the complainer was talking about, where the bus stops a few car lengths before the stop (like at a traffic light) because there are cars in the way waiting at the light, & so the driver waves the passengers forward to board so they don't have to stop twice. Which I think makes sense if the passengers are able to walk to the bus (I could see that not working if there's someone in a wheelchair, for example). But how did that get spun into the driver asking people to enter traffic?!
Each year TriMet’s Creative Services staff participates in a team building session to celebrate and support the concepts of usabililty. This year they competed in the Computer-Human Interaction Forum of Oregon (CHIFOO)’s 2011 Usability Hunt. It’s part of World Usability Day that was founded in 2005 as an initiative of the Usability Professionals’ Association to ensure that services and products important to human life are easier to access and simpler to use. Each year, on the second Thursday of November, over 200 events are organized in over 43 countries around the world to raise awareness for the general public, and train professionals in the tools and issues central to good usability research, development and practice. TriMet had two team entries (TriMetUXers and TMCreates) in the local CHIFOO’s contest and team TriMetUXers took first place with 34 out of 38 points. See the results and read more here.