"First they ignore you. Then they laugh at you. Then they fight you. Then you win." ~Mahatma Gandhi
It would be very interesting for TriMet to have to post a monthly detail as to the complaints received - and drill down in detail to what the complaints were about, which lines, day and time of day, and so on and so forth. Right now TriMet does not make any information public so there's absolutely no check and balance for anyone to see if Trimet is following up on complaints. (And the Oregonian's crack transportation reporter doesn't seem to question TriMet very much about anything...he never managed to meet up with me as promised on multiple occassions.)But speaking about OCTranspo, they also have a diesel "light rail" train that operates very similar to WES but on a smaller scale (only 5 miles long), using diesel railcars (Bombardier Talent design). Interestingly the service had an opening price tag of just $21 million CDN - built on the cheap with existing track, just one new passing siding, some new station platforms (using bus shelters). 12,000 riders - that's 85% more than WES - ride the system daily. There was a proposal to extend the O-Train but when it came with a price tag of $780 million (which would also convert the line to a streetcar/light rail line), the project was eventually killed off - wasting $73 million for the project that never was built.It took TriMet twice the amount of money (since the U.S. and Canadian dollars are close to parity today) to build just one, very underperforming WES line. OCTranspo ought to be commended for doing what TriMet can't do.
That being said, the problem at trimet is bad upper management.
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