Some driver's have more feeling than other drivers regarding passengers. Then some go the extra mile for passengers.
When A rider put his monthly pass into the fare box (because most UP TO DATE transit systems have passengers SWIPE passes into a reader) the rider accidentally put his pass into the cash side of the fare box.
Most drivers would have explained the procedure for dealing with the bureaucracy and let the riders deal with it themselves, THIS DRIVER got out of his bus, went over to the MAX vending machine, and bought the rider a new pass.
The driver had to deal with the bureaucracy to get the money back, and it was quite an ordeal I understand.
That is remarkable, and I know of very few drivers would would do such an act of kindness for a stranger.