Trimess

Saturday, October 6, 2012

SUPERVISORY REPORTS


RE: After Action Report 120929-4.doc - The Color Run

1.       People left behind pre and post event. 3. Reported pass up’s. Control did get calls from operators of pass up’s along the alignment, I am sure not all pass up’s were called in but as stated from Pioneer platform, north on pre event we were experiencing crushed loads. As for clearing Delta park post event it was not possible to monitor for auto traffic was so packed getting there was a difficult task without not being available for other district calls.(that day was very busy district work, auto accident, train issues, possible medical at IRQ.) A nonstop day for me. Hope this with my report helps.
----------------------------
I believe there were many more participants in this event than anticipated. There were no extra trains or buses planned for this event. It was not in the Operations Order for me (the district bus supervisor) to be involved. Jay Jackson got a hold of me to inform me that rail was getting overwhelmed leaving people behind. He asked me to make arrangements to have our one and only extra service bus in a position to help out with the post event crowd at 11:30am. That bus ended up being needed to fill a run so we had no extra resources. It is my opinion that one bus would probably have not made an impact on the crowd though. After becoming aware of this issue, I began making my way up to Delta Park Max Stop. I noticed, along the way, there were many participants walking northbound on Interstate (I assumed these were folks who could not fit on our regularly scheduled trains). I also observed approx. 20-30 people get left behind at Lombard/Interstate by a northbound max. This was around 9:30am I believe which was after the event was scheduled to start. Once I knew we were not going to have any buses available to help, I informed Frank W. (the district rail supervisor) of this and told him that I would be in the area if he needed my help for anything. Around 11:00am I was at Rose Quarter and saw some of the participants arrive so I assumed the event had let out some time ago. I drove back up as far as Lombard again and observed 3 consecutive southbound trains that were completely packed. I was not at Delta Park so I don’t know what that looked like. I don’t know if the crowd finished all at once or if it was a steady flow of finishing participants as the event let out. We should arrange for a few extra trains or a series of shuttle buses for pre and post event next year.  
-------------------------------
he Sunday Parkways went very smoothly with little delay. I continued to drive through all the “bump throughs”  throughout my shift and never waited long. When the police noticed a bus approaching they stopped the participants and allowed traffic and our busses through.

#1. I noticed on the Operations Order there were only 4 “bump throughs” and there was actually 6. The two that were missing were:
     87th and Foster (Line 14)
     122nd and Spring Water Trail

#2. Kelley had 5 on the “bump through” list and was missing:
      Foster and 104th (#71) (Spring Water Trail)

One thing I did was prior to the start I contacted Dispatch and had them send messages to the effected lines with the locations. In addition they were asked to be patient and use extreme caution at these locations. (I like to keep Operators advised of what is going on)
---------------------------
We had a heads up in advance from  re: cancellation of two extra service trains for WB post-event service, due to lack of operators   arranged to use one of the extra EB trains for WB service.
Ryan  served as IC and was very engaged in getting the barricades set up and staff deployed for fare inspection on both platforms.
·     We had Transit Police presence from around 6:15 on.
·     Most of the arriving Timbers fans were prepared with Day Passes, but still a fair number of citations were issued on the WB platform, not many on the EB.

Post-Event:
     Eastbound – Julie (Booth) & Pamela (Center)
     Westbound – Beth (Booth) & Stephanie (Center)

·     Some Timbers fans exited early, but most stayed until the end of the game.
·     MAX service frequency was good in both directions and met customer needs without any lengthy wait times.
·     Transit Police and G4S officers were active and helpful, along with our Inspectors and Supervisors.
·     Aside from some folks being pretty tipsy, things went smoothly, and the nice weather made for pleasant duty
--------------------
Many passengers left behind both at start and end of event.
This event was too much for regular service. Passengers were using the yellow line to go to PIR. Many I am sure did not pay for fare. No fare Inspectors were assigned to this event and normal sat supervisors are not equipped for this many passengers. Train were reporting passing up passengers both before start of event and after event. The Pioneer Sq. platform on 6th was even packed for north bound trains. When I talked with Jay he said 10% (1600) projected to use the max service. I am sure three times that amount used max. There were even reports of TVM’s not operating at Delta Pk.
Sugestions:
1.     Customer service persons selling tickets.
2.     Fare inspectors.
3.     Extra service, trains or busses.
4.     Event planners are required to pay a portion of the fare for public use/fare. When an event is in such a closed off location such as PIR and the time of the event is going to cause the public to want to use public transit it only makes since to contribute to the service that gets used. Without a mass effort by Tri-Met fare inspectors we just lost thousands of dollars in revenue.

On the plus side event planners on the parking side did a good job of directing traffic to PIR parking. Parking lot at Delta Pk. For the most part did not get used.
------------------------------
PRE-EVENT
-     Clackamas TC pre-event staff noted that several customers bought fares who would not have otherwise done so had they not been staffing.
-     Pre-punched fares for Saturday were offered as a convenience for those attending Saturday sessions as well.
-     One staff member also staffed at Pioneer Square South assisting customers from this location.  Estimated number served from this location: 55.  TVM 95 & 94 were not accepting cards and TVM 93 was completely Out of Service.
POST-EVENT
-     There appeared to be a break between speakers at 9pm resulting in a small early break at 9pm.  Platforms did return to normal levels between 9:30pm and 10pm.
-     There were significant numbers (75-100) looking for Red Line service.  Customers were coming from Cascade Station, having used it as a park and ride coming from Vancouver.  In addition, some customers flew in from out of town and were staying at hotels near the airport.
-     Estimated customers served total for post event was a light 1000-1500. Extended duration to clear platforms were a result of long gaps between trains and trains not heading all the way to the ends of the lines (e.g. Willow Creek vs. Hatfield or Ruby Junction vs. Cleveland Ave)

This event does appear to be a “dying event” that may only merit post-event staffing in the future to assist with late-night service challenges
--------------------------------
Pre-event sales at Lloyd
The platform was very quiet most of the morning. Assisted a few customers because of the non-responsive TVM #51. Most had a card they could use at the other eastbound TVM and if not, used the cash machine at the westbound platform. Sent a TVM defect report for #51 and the non-responsive validator at that TVM as well. Oversight was at the platform with us.

Post event Sales at Pioneer Courthouse Square
The area was mellow, folks seemed to have a good grip on the circumstances, walk route, and the transit options. TriMet Staff was very visible. We had no scheduled oversight for Chris and I, however there was G4S on sight for other purposes. I stationed myself near the northern Westbound TVM and assisted customers when the glare on the screen made it challenging to proceed with ticket purchases. The walk concluded nicely at the square and it seemed to be very organized, no incidents. Perhaps pre and post ticket sales may not be needed for this event in the future, however it was expressed that our presence was appreciated and we were able to assist customers with other needs.

Pre Event Sales:
All-Day Passes sold: 19
2-Hour Tickets sold: 6

Post event Sales:
All-Day Passes sold: 0
2-Hour Tickets sold: 6


 .
 

No comments: