Lane Jensen returns

Lane Jensen returns

Tuesday, February 7, 2012

TUESDAY

RANT HERE!
VLOG HERE!

MANAGEMENT BY INFLICTING PAIN ON YOUR 'CUSTOMERS'

Listen to and understand our customers;
Make quality customer service a top priority;
Exhibit excellence in customer service through proactive communications, project management, understanding business processes, and building enduring customer partnerships;
Demonstrate our commitment to customers through respect, knowledge, responsiveness, and courtesy;
Ensure that our staff has access to the tools, training, and resources they need to achieve our customer service goals.


The above is the customer service philosophy from a very successful organization.
TRIMET does non of the above.

Let's look at an example that occurred yesterday morning around 7:30am.
Due to our bungling unconnected management, there was a major problem getting the refurbished fare boxes going in the buses at Merlo garage.

That created a shortage of buses, runs were cancelled and people left stranded.

A 57 inbound had a full load of people heading off to work.
Some genius somewhere noticed that the route 46 was not going to get any bus this morning!
What did they do, they called the full bus 57 and instructed that operator to discharge his passengers at the next stop and proceed to do a route 46.

Approximately 50 people were discharged into a nowhere location somewhere on TV highway, basically left on the side of the road.
The bus did the 46 route, picking up about 7 people.
50 people sacrificed for 7.

THAT'S THE TRIMET WAY!
Just like a 3rd world country

DOING THE MATH-TRIMET FARE INCREASE

This policy is a firm message from TriMet: We don’t want you, families. We far prefer commuters — who already go only one-way and can pay more, who are choosing the bus for convenience and downtown parking prices, not because it is the only option — and the elderly, whose discounted fares won’t increase and who, TriMet’s spokesperson says, tend to travel farther. A day-long ticket for these travelers would only be $2.
Many of the bus drivers are wonderful and sweet to my children; many other riders, too, light up with smiles and stories when we come aboard. My children love to sit in the way-back of the bus, where the teenagers and the surliest of the bus riders usually sit. Rarely do I see those bubbly boys fail to coax a smile out of at least one of the frowny-faced riders. Often I am surprised at how welcome we feel. Always I am glad to give my children the opportunity to interact with adults of all sorts.
Sadly, TriMet’s leadership does not share this welcome, and would rather have me interact only with my own kind (other families in minivans and Volvos, I suppose).

 READ THE FULL ARTICLE HERE!

Bus hits pedestrian: Woman pulled under bus during accident in Downtown El Paso

STORY HERE!

Where have all the operators gone? Long time passing...

Apparently it is making the rounds, a rail supervisor was apologizing to riders that rail is short 8 operators and trains were cancelled

Smell the desperation

Smell the desperation (Jack Bog's Blog)
The recent re-doing of the Portland transit mall was not really necessary, and it cost a fortune, but the spendthrifts in city government and Tri-Met pushed it through anyway. Meanwhile, downtown has deteriorated to a point that in many ways resembles its bleak state around 35 years ago. But hey, we've got shiny trains, and this, this morning:
We're not sure what that is. Other than peculiar, and sad.

IF WE IGNORE HIM HE MIGHT GO AWAY

Ho Hum , still waiting waiting and waiting, to find out HOW MUCH IS FAST FREDDIE'S PENSION!

MACFARLANES EMPIRE


$17 million budget hole? let's hire hire hire

Coordinator, Information Development
Closes Friday, 2/10/2012; union, full-time; internal opening only

CRC Transit Manager
Open until filled; non-union, full-time; external/internal opening

Director, Business Programs
Closes Friday, 2/10/2012; non-union, full-time; external/internal opening

Engineer I - Construction Inspector (3)
Closes Friday, 2/3/2012; non-union, full-time; external/internal opening

Engineer III - Structural
Closes Friday, 2/3/2012; non-union, full-time; external/internal opening

Grants Accountant
Open until filled; non-union, full-time; external/internal opening

Light Rail Vehicle (LRV) Operator
Closes Friday, 2/3/2012; union, full-time; internal opening only

Part-time Bus Operator
Open until filled; union, part-time; external/internal opening

BEATING ON BUS 4 SUNDAY

A man got into a heated argument with a woman on bus 4 which turned violent.
 The woman had a baby in her arms which ended up getting hurt in the melee.
It took police 30 minutes to arrive at the scene.
Somehow the media missed it.

OBLIVIOUS


Our leader, who believes that budget problems do not have any relevance to his life style as CZAR of Trimet, is now on a company paid trip to AUSTIN TEXAS!
And why would a company that has budget problems and preaching fare increases along with service reductions pay for its CZAR to travel to the only city in Texas worth visiting?

TO PREACH THE CHURCH OF LIGHT RAIL TO THE CITY OF AUSTIN OF COURSE!

@JaceDeloney
Jace Deloney
Three #transit leaders speaking this morning at #atxtwg, representing DART, TriMet & San Diego.

@austinmobility
ATX Trans. Dept.
McFarlane: rail costs us $1.60 per stop compared to $2.89 per bus stop in Portland #atxtwg


@austinmobility
ATX Trans. Dept.
McFarlane: Rail has a "cool factor" People in Portland who don't ride bus will ride rail #atxtwg

CHANTRIX FREAK OUT!

The latest FREAK OUT by our FREAK OUT management is the stop smoking drug 'Chantrix' because it can make you 'drowsy'.
You can work 14 hours in one day, and you can work 13 days straight, AND THAT'S OK WITH OUR FREAK OUT MANAGEMENT,
but if you take this anti smoking drug, you can't work!

MONDAY-PART 2