Wednesday, August 22, 2012
The countdown is on to one of the most historic changes in our fare system – no zones! Since becoming General Manager and visiting with operators, the number one complaint was that our fare system was too complicated. On the other side of the farebox, it’s not been a piece of cake for our customers either. I couldn’t have agreed more that simplifying our fares was needed. That’s why when we were identifying ways to address our budget shortfall – making our fare system simpler was a natural place to look. And soon – it will be simpler. While I know our operators will quickly adjust – our riders may need a little help so I ask you to ratchet up those good customer service skills to help them during the transition.
Buses are full of mold and bacteria