Supervisory Reports

·     CS ranks supplemented with two Portland Ambassadors

o     Allowed us blanket to Morrison corridor (Mall/5th, Square North & Galleria)

·     Early arriving crowd: we were in place by 14:30, but there was already a block-long line waiting at Jeld Wen for doors to open

·     Inspection effort began about 90 minutes before kick off

·     High percentage of arriving fans had tickets: only about 20-30 who were given warnings or citations (compared to typical 100+ per match last season).

·     “Timbers Express” bus was helpful and moderately used. Was a good option during several periods when trains were arriving in CBD full.

·     Nice weather meant that many people walked from Galleria vicinity to the field.

·     Timbers have added another block’s worth of bike parking (on west side of SW 18th between Yamhill and Taylor).

o     This seemed to at times generate more pedestrian activity in the road way/near our tracks. Something to be mindful of as season unfolds.

Post-event

·     Having Ambassadors allowed us to do path-finding at the closed platform at Kings Hill

·     CS post-event sales were moderate (100+ each direction). Somewhat of a reflection of how many people now know to buy Day tickets at the outset.

o     CS had two sellers in WB and EB booths, and single-sellers at the westbound and eastbound side entrances. Eastbound entrance was sparsely used (fewer than 15 people), and one we will likely forego on nights when we don’t the full crew.

·     Game began a bit later than advertised (16:51 instead of 16:25), likely a function of national TV and season-opening festivities

·     Most of the crowd remained inside until conclusion.

·     First post-event trains didn’t arrive until platforms were already full, but once trains began arriving, they came at good intervals

·     Eastbound service was especially smooth. Second extra service train arrived as we winding down: it put up a Ruby overhead as it only had a few dozen customers to board

·     Westbound service was more challenging. One of our two extra service trains did not make it out (due to lack of an operator). Platform remained crowded for about 45 minutes (would have likely cleared about 15 minutes sooner if we had the second extra).

·     Pedestrian flow during the post-event is sometimes chaotic, but Jeld Wen staff and our G4S officers kept people mindful of train movement. Most people complied.
=========================================================================================
 
=========================================================
   TVM/Validator concerns shared by customers with Beth at RQTC: 

°     Yellow Line at Prescott and Killingsworth: customer has had problems with both platforms the last couple days

°     Gateway cash TVMs were down (multiple complaints)

°     At Sunset: customer would like a validator on the east end (coming from hospital).

·     RQTC:  mostly validations from the booth in plaza area.

·     Lloyd Center:

°     An estimated 30 customers didn’t know that fares were required. Of those, about half chose to walk to Rose Quarter.

°     A significant number of customers were visitors wanting trip planning assistance, including a group from Lane Transit.

·     Yamhill:

°     A-board signage was highly visible and noticed by several customers.

°     Cash/card TVM (#81) was not accepting bills.  A few folks vented about this.

°     Most customers were prepared to purchase fares or already had them.

°     Only one couple vented about having to pay a fare of $5 each.

°     I didn’t observe Inspectors on trains at this location but know they were at least riding between RQTC and Old Town/Chinatown.

Post-Event:

     Booth on WB Platform – Billy & Stephanie     EB Platform – Julie (PA) & Pamela

·     Blazers fans exited in 3-4 different waves, with a fair number leaving before the game ended between 9:00 and 9:20 pm.

·     MAX service ran smoothly, and the WB extra service train was well used.

·     Both platforms were very manageable, without any major crowding or unsafe behavior.

===============================================================

Pre-event

-     RQ-Holladay “platform hardening” fare inspection approach

o     Consequently, CS staffing focused on former Free Rail Zone stations

-     Fare sales and inspection effort was in place longer duration than usual due to Winterhawks game that preceded Blazers start by a half-hour

-     Had an increase in number of RQ customers arriving without fare

o     190 vs. 133 on last RQ-Holladay hardening (1/29/13)

o     A fair portion of these were people, generally from out of the metro area, who were riding for the first time in more than a year

o     Winterhawks fans generally seemed to have fares

o     High percentage of the early arriving Blazer fans had fares. Most of those without fares were on trains that arrived in the final 30-40 minutes before tipoff.

§     We’ve seen this before and it’s often people who didn’t buy because “the train was leaving”

§     Inspectors and CS explained that they risk a significant fine when riding without a ticket.

o     People who legitimately did not know fares were required expressed gratitude for the approach we are taking (i.e. option of buying Day ticket vs. citations)

 Post-event

-     Winterhawks almost went to overtime (raising possibility of both events exiting at same time) but last minute goal brought fans to the platforms before Blazer fans exited

o     Although we don’t usually inspect Winterhawks fans after their games, they seemed to take it in stride and were prepared to show their fares

-     Blazers game went longer than usual, and there was the specter of overtime (which would have had the crowd exit when service was increasingly less frequent).

-     Rail and Bus supervisors did an excellent job of thinking through and preparing for the possible scenarios

o     Rail Supervisor L arranged for NB Yellow Line due at 22:19 to hold if game was about to break

o     Bus Supervisor V lined up two garage-bound buses to prepare for: 1) NB Yellow Line trip(s) if customers exited after 22:19 and/or 2) Red Line trip(s) if game went overtime and customers missed the final Red @ 22:40

-     Customers reaped the benefit of their preparation, as the game broke about five minutes after the NB Yellow normally would have departed

o     Train held long enough for 75-100 customers to board; subsequent customers were able to board one of the buses (which left with a full standing load)

o     Red Line customers were at platform in time to board the 22:40 final Red

§     Supervisor V held on to one bus and checked platform afterwards for any who may have missed it. No one had, and bus was released

-     EB MAX service went well, with extra service train being well timed, held by Supervisor R for an appropriate time, and well used

-     WB platform became quite crowded (so much so that some customers could not get through the inspection point), but extra service train and a Willow Blue arrived close together and that brought the crowd to a manageable level

-     Some Yellow Line customers vented to CS staff about poor performing TVMs that delayed/frustrated them heading to the events

o     And the NB validator at IRQ continues to be ‘out of service’ as it has been for most of the Blazer season

-     Strong Transit Police presence (both WB and EB platforms) set a positive tone and was appreciated by staff and customers

======================================================

Just before the game ended, a customer approached Pamela at IRQ saying a man on board MAX from Gateway said he needed an ambulance, then got off the train at NE 60th; customer was concerned for the man who looked to be in poor condition. Pamela reported this to me and I alerted 2 supervisors/inspectors in case help was needed on the platform or other train.

    Inspectors/Supervisors patrolled on trains between Lloyd and downtown, and on the Yellow Line. They remained at Albina through a few trains, checking fares as people got off.

·     .Lloyd Center

°     TVM on the WB platform was intermittently not working and the EB TVM was not taking cards or cash (both were reported)

°     There were still a lot of customers at Lloyd that were not aware a fare is required. Many of these folks decided to drive down tonight and a few chose to walk

Albina/Mississippi: 

°     Pretty slow to start, ending with a small number of customers between 6:30 and 7 p.m.

Delta Park:

°     TVM was functioning, but there is an extended delay between screens after selecting Day pass

Rose Quarter: 

°     Majority of customers already had tickets and just needed to validate them.

Post-Event:

·     Most fans stayed until the end of the game, even with the Blazers maintaining the lead until the end.

·     It seemed like folks kept arriving to the platform later than usual (until 21:50 or so); one theory was in order to get the chalupa coupons…

·     IRQ could have used a supervisor/inspector(s) to help. The 21:24 train did not carry many fans and there were a lot of complaints about the 35 minute wait.

·     Unfortunately, there were no extra service buses nor any other takers for the extra route per bus supervisor.

·     East and West bound service seemed to meet the demand and customers were ok with the wait for the Green line to Clackamas.

For the home opener the game and set up went as well as could be expected.

Gates signed and ready to go thanks to G on Saturday before.  And although some of Supervisor being their first time setting up got the hang of it quickly and worked during the event.

HAVING THE CODE FOLKS COME IN AT 1:00pm INSTEAD OF THEIR 2:15pm start TIME SHOULD HAVE BEEN DONE, I CAME IN AND HAD THE STATION AGENT CALL THEM ALL TO COME IN EARLIER, ONLY A COUPLE DID, AND HAVINGTO CLOSE KINGS HILL AND START CODE 2 HRS BEFORE GAME DIDN’T HAPPEN DUE TO THE LACK OF CODE PEOPLE IN PLACE.  Most arrived just about 2:45-3:00.

ECE1, ECE2, ECE3 WCE5 Were all scheduled 2:15-10:15, two came in around 1:00 pm

9133, 9134,9135 also 2:15-10:15.

And ops order stated roll call at 2:15 pm that didn’t happened till just a head of 3:00 pm due to the time constraints of one’s not brought in earlier. But it worked out just a little less code before game.

And also the train order stated Kings Hill closed and to make announcements 1 hr prior to game.  Normally it would be 2 hours prior.    The wording was or unless directed by Control, we called once the platform was signed and officially closed, and control put the train order into effect.

Train orders need to reflect the 2 hrs prior and 1 hr after that King’s Hill closed and to make announcements.

And WCE4, not filled with B, per Lead, but then he came in for special duty shift, WHY????

Was he called to work his RDO, and not his regular code shift of WCE4.  Curious???

And why wasn’t the shift filled, any timbers game those need to be filled if there are takers, wasn’t even offered .

============================================================

Lost train 9093 due to no operator. And that hurt the Westbound service about 17 min wait time @ 19:20 (7:20)

Would have been nice to have period.

And we lost of the extra service buses due to mechanical issue, but what we had was well used.

     Inspectors/Supervisors patrolled on trains between Lloyd and downtown, and on the Yellow Line. They remained at Albina through a few trains, checking fares as people got off.

·     .Lloyd Center

°     TVM on the WB platform was intermittently not working and the EB TVM was not taking cards or cash (both were reported)

°     There were still a lot of customers at Lloyd that were not aware a fare is required. Many of these folks decided to drive down tonight and a few chose to walk

Albina/Mississippi: 

°     Pretty slow to start, ending with a small number of customers between 6:30 and 7 p.m.

Delta Park:

°     TVM was functioning, but there is an extended delay between screens after selecting Day pass

Rose Quarter: 

°     Majority of customers already had tickets and just needed to validate them.

Post-Event:

·     Most fans stayed until the end of the game, even with the Blazers maintaining the lead until the end.

·     It seemed like folks kept arriving to the platform later than usual (until 21:50 or so); one theory was in order to get the chalupa coupons…

·     IRQ could have used a supervisor/inspector(s) to help. The 21:24 train did not carry many fans and there were a lot of complaints about the 35 minute wait.

·     Unfortunately, there were no extra service buses nor any other takers for the extra route per bus supervisor.

·     East and West bound service seemed to meet the demand and customers were ok with the wait for the Green line to Clackamas.

=============================================================

I WAS THE ROMMER FOR THE EVENT AND EVERY THING WENT WELL ON MY SHIFT.

IT WILL BE NICE IF WE CAN GET A POLICE OFFER AT SCEEN TO HELP WHILE DOING CODE ENFORCEMENT BECAUSE I HAD TWO PEOPLE WHO REFUSE TO SHOW ME THEIR PROOF OF PAYMENT, THEN VERBALLY ABUSED ME AND WALKED AWAY AND I COULD NOT STOP THEM.