Factors beyond the control of Operators have created an explosion of complaints. These factors include: rising demand for public transit; cuts in service hours; “schedule efficiencies” that save Metro millions of dollars, delay service and overcrowd buses putting more stress on drivers; ever-changing fare structures and policies; cuts in Customer Service, bus-cleaning and mechanical support. In general Operators are being asked to do more with less, placing unrealistic expectations of “customer service” delivery on front line workers. Operators are being turned into frontline scapegoats for a transit system under pressure – at a cost to our health and safety.
Bus drivers’ petition says job stress getting worse | The Today File | Seattle Times