Trimess

Trimess
FOLLOW THE TWITTER FEED FOR UPDATES

Monday, July 6, 2015

Bus drivers thinking they are fare inspectors will always lead to violence against bus operators

Lynn Bowersox, Metro’s assistant general manager for customer service, said at a recent Metro board meeting that bus operators under pressure often mishandle situations.
“Eighty times last year, our employees made the wrong choice,” she said. “They confronted a fare evader. And 80 times they were spat upon, slapped, punched and twice stabbed as a result of fare-collection disputes that escalated.”

 Bus drivers’ fears of assaults rise to the top of Metrobus challenges - The Washington Post

No comments: