God love these Trimet twitter people.
"They" (whoever they are) are trying to be cutesy but it keeps backfiring on them.
What they don't understand is that people are angry when they tweet Trimet. All they need to do is take the complaints (without making users fill out additional forms) and do what they can to provide answers. Do Not be cute! People are angry and don't want cute.
Today the tweeter used the shrug emoticon in an answer to an irritated Trimet rider!