"Operators should be better trained at de-escalating tense situations," said the public several times after the horrific murders on our light rail. As if these things wouldn't happen if only the drivers had better training.
What a load of crap. How about this, folks? We drive a bus or a light rail vehicle. In order to properly handle the mentally ill passengers who ride transit daily, we'd need a PhD in psychiatry. A few classes here and there ain't gonna give us the ability to talk a tweaked-out druggie or a mentally-disabled person out of creating mayhem.