Friday, May 27, 2011

Lowering performance standards

Even so, "on time" may not be what it sounds like. Trains are considered on time if they are two minutes later than scheduled during peak service -- or up to 50 percent of the wait time during off-peak times. That means if riders are expecting a 15-minute wait on a weekend, Metro considers the train on time if it arrives in 22 minutes.
Buses considered on-time can be two minutes early or seven minutes late.

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