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Was this during an incident? If so, I'm guessing the controller was preoccupied with what was happening on the railroad.
This doesn't excuse the poor answer (it sounds like the operator was wanting to help the riders).
There's actually rules about how controllers are supposed to act on the air, and some controllers seem very pleasant to work with. But others say things like this which are not supposed to be acceptable.
Unfortunately, I've been told there's a lack of support and training for controllers which could possibly address the situation.
Was this during an incident? If so, I'm guessing the controller was preoccupied with what was happening on the railroad.
ReplyDeleteThis doesn't excuse the poor answer (it sounds like the operator was wanting to help the riders).
There's actually rules about how controllers are supposed to act on the air, and some controllers seem very pleasant to work with. But others say things like this which are not supposed to be acceptable.
Unfortunately, I've been told there's a lack of support and training for controllers which could possibly address the situation.
Hey-I thought that was a funny and accurate statement on the part of the controller.
ReplyDeleteHe gave the guy his correct answer
No, it was not a helpful answer.
ReplyDeleteIt was an accurate and succinct precise answer
ReplyDelete