MCFARLANE HATCHET MAN VANETTA RESPONDS TO LANE JENSEN'S REQUEST

Lane called SHELLY LOMAX to request further information on incidents he has been following. She didn't answer but JC VANETTA did:

Good afternoon Mr. Jensen,

TriMet staff have informed me that you have left voicemail with comments about TriMet policies and personnel concerns. To capture and analyze comments and suggestions from members of the public like you, we have a formal process in place for that, and for when you are looking for records here at TriMet.  All comments and suggestions should be routed to our Customer Service staff at 503-238-RIDE or email them at comments@trimet.org. If you are looking for specific records within TriMet – you can contact our Public Records department by emailing RecordsRequest@trimet.org or by filling out the Public records request form.

If you would like me to submit your voicemail to our Customer Service Department so that we can capture your comments, please let me know. Or if you would rather our Public Record Department process it for any available records, I’d be happy to forward. Please know that charges may apply. You can read more about our Public Records process at http://trimet.org/mailforms/recordsrequest.

Regards,

JC Vannatta

JC Vannatta

Director, Communications & Corporate Outreach

TriMet  

That's one way of getting around the question huh?