Teams have been formed and a work plan developed to implement the recommendations of the General Manager’s Safety & Service Excellence Task Force. Critical to work plan implementation is gathering employee input. Collecting this input has already begun with “close calls”. Denis Van Dyke, interim director of operations support, visited Beaverton and Clackamas Town Center transit centers, and the Center St report area this past week. Accompanied by trainers and field operations supervisors, he spoke with several dozen operators about better ways to identify--and do something about--locations prone to "close calls."
Denis said, "This was a really positive and valuable experience. A lot of people wanted to jump right in to talking about specific locations, but we also heard support for the concept of a better flow of information about close calls. One idea we're considering is a button that operators could push to indicate their willingness to report close call locations. With that kind of data," he says, "We could do a better job of identifying hot spots and sharing that information with employees in the field."
· What do you think?
· What's the most realistic and useful way for a rail or bus operator to report a close call?
For the next couple of weeks, the comments section in this Express Line item will host an employee discussion of this question. To participate, click the "read comments" link in this item. In the coming months, other Task Force implementation teams will visit work areas to gather input on other safety related topics. The data will be analyzed to determine locations where we’re seeing high numbers of reports and then what resources we’re deploying to deal with the reports. Watch for fliers.
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