Bunch of internal Trimet material

MAIL & DOCUMENT SERVICES TO MOVE MID JUNE, PLAN AHEAD!

Posted by Angela Murphy at May 24, 2013 11:55 AM | Permalink

Document Services and Mail Services will be moving out of Center Street to a temporary location at 2609 SE 6^th Ave in mid June as part of the PMLR/Moving Together. Document Services will be shut down to facilitate the move Thursday and Friday, June 13 and 14, to allow staff to pack, move and unpack. Any critical print jobs should be addressed ahead of the move. The phone number (x4838) and the mail stop will remain the same at the new location. Mail Services will be moving on Thursday, June 13. Due to this move mail service will be interrupted on the 13th only. Everyone is urged to plan ahead.

Space Odyssey 2002 Update

November 4, 2002

We're making progress! 

The Space Odyssey is progressing with over 60 work areas participating and more than 235 work stations moved to date. Operations has settled into their new home at Holgate Plaza. Creative Services & IDP, Human Resources, Marketing and the Library moved into their completed space on the 2nd floor in late spring, After playing a bit of musical workstations, the Office of the General Manager and Legal settled into their spaces on the 3rd floor. Safety and Risk Management have also made their way to the 3rd floor. What's next...

1st Floor Update 

Last time we visited the 1st floor, the Copy Center, Field Operations and trainers had found new homes. The Space Odyssey team has returned and is working with a "cast of thousands" on the design to ensure input is received from all affected parties. Representatives from Human Resources, Marketing & Customer Service, Information Systems, Facilities Management and Operations are participating in the design of the floor. At the end of September a consensus was reached on the design of the front portion of the floor. Our architecture firm, Yost, Grube & Hall, will begin working with the individual areas on detail planning.

3rd & 4th Floor 

With the Office of the General Manager, Legal, Safety and Risk Management all in their permanent homes on the 3rd floor, the Space Odyssey team has been working with representatives from Information Systems, Finance and Procurement to finalize the plans for the remainder of the 3rd floor and all of the 4th floor. We anticipate a decision in the near future.

Space Odyssey Timeline

Access the Space Odyssey timeline to view upcoming move dates.

Space Odyssey Enhancements 

As part of the Space Odyssey project we've gained a "true" lunch room on the 2nd and 3rd floor. With office walls coming down we needed to increase conferencing space. Conference Room G was added on the 2nd floor and conference rooms E and F were added on the 3rd floor. Conference room E, F and G are for use by all Tri-Met employees and can be scheduled via Outlook. Department dedicated "work area space" have also been provided where needed.

Space Redistribution Objectives

The agency is reorganizing and redistributing space at Center Street, Holladay Street and Holgate Plaza facilities to:

·         Improve divisional adjacencies based on current organizational structure

·         Reduce space inequities

·         Address needs for storage, filing and conference space

·         Accommodate projected growth for the next three to five years

·         Maximize use of existing space by moving to standardized workstations

·         Improve circulation to meet fire code requirements

·         Increase daylight and improve air circulation

·         Improve use of common work areas and equipment, including copiers and printers

·         Raise employee satisfaction with the overall work environment 

PEDESTRIAN SAFETY IMPROVMENTS AT CLACKAMAS TC

Posted by Angela Murphy at May 17, 2013 12:45 PM | Permalink

Recent upgrades were made to existing stop signs at Clackamas Town Center TC’s main pedestrian crossing. TriMet upgraded both north and southbound signs to larger stop LED illuminated blinker signs. This safety upgrade aims to further reinforce and enhance the safety of the pedestrian crossing leading from the MAX station to the mall. The blinker signs feature an array of bright LEDS that blink once per second, commanding the attention of drivers day and night. The changes were made in consultation with stakeholder input and feedback from mall management, operators and internal committees (Safety & Security/TriMet Change Review Committee).  We are evaluating the technology and application for long-term effectiveness. Please share your input and feedback with Young Park at parky@trimet.org.

JUST ASK: What caused Monday’s power outage downtown affecting the MAX lines and Steel Bridge?

Posted by Angela Murphy at May 10, 2013 01:25 PM | Permalink

A: Monday, May 6, was a very challenging day for employees and riders alike, due to a MAX surge arrestor that shorted out and overloaded downtown substations. TriMet’s dedicated staff worked diligently to keep Portland moving while trying to identify the problem. The issue turned out to be a failed surge arrestor at the top of an overhead power pole. The surge arrestor is like a surge protector for your computer. TriMet technicians and staff deserve huge thanks for their tireless work Monday in identifying this problem and making the permanent repair overnight.  A number of customers actually took the time to call or write with positive feedback about the way TriMet handled the situation, especially those in customer service, our ride guides and operators. Excerpts of their comments can be found on TriNET via a link on the homepage.

SAFETY IS OUR VALUE: Look Alive!

Posted by Angela Murphy at May 03, 2013 01:06 PM | Permalink

A number of TriMet sites are changing rapidly due to construction activities. TriMet would like to remind you to look both ways before crossing the rails or road, follow designated pedestrian paths, follow instructions from signs and flaggers, give yourself a little extra time, and be prepared for changes in a familiar environment. Be alert. Be seen. Be safe.

The TriMet Way Award

Posted by Angela Murphy at May 03, 2013 01:05 PM | Permalink

Dave Harvey, Journeyman Mechanic, Rail Equipment Maintenance

Brian Boman, Journeyman Mechanic, Rail Equipment Maintenance

Salvador Alvarenga, Journeyman Mechanic, Rail Equipment Maintenance

Arnold Alto, Journeyman Mechanic, Merlo Bus Maintenance

Greg Freels, Journeyman Mechanic, Merlo Bus Maintenance

Angel Santos, Journeyman Mechanic, Merlo Bus Maintenance

OPERATOR STABBED—ON THE MEND

Posted by Angela Murphy at Apr 26, 2013 10:10 AM | Permalink

Last Saturday night, a Powell operator, Brian Nixon, was attacked while exiting a portable restroom at the Line 19 layover in Lents. Brian heard a banging on the door while in the restroom. When he opened the door a man demanded to use the restroom and then stabbed him in the leg. After the stabbing, the suspect ran away into the neighborhood. Brian is on the mend, and luckily his injuries were minor. TriMet is working very closely with Portland Police in their efforts to catch the man responsible.

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WALK LIKE A TRIMETIAN

Posted by Angela Murphy at Apr 26, 2013 10:06 AM | Permalink

A bus operator walked off the 45 pounds he gained his first year behind the wheel. An administrative employee started a Heart Walk team because so many of us sit too much—some at desks, some in buses and trains. A Maintenance of Way employee says, “I get paid to exercise!” You'll find all this and more when you open your pay envelope or visit the Celebrating the People of TriMet page on TriNET to read about "the wonders of walking"--TriMet employee style.

JUST ASK: As a union employee on the PPO plan, why have I been paying more toward my benefits?

Posted by Angela Murphy at Apr 12, 2013 02:15 PM | Permalink

A: A similar question was asked previously but we want to help clear up any confusion. With the existing contract expired, TriMet started passing along the increased cost of health care to union employees as of January 1, in accordance with Oregon law. Union employees are now paying the increased cost of heath care for 2013, which averaged 9.25% for the preferred provider plan and 6.25% for Kaiser. For union employees with family coverage on the PPO plan, that’s $181.95 a month.  However, in TriMet’s new contract proposal located at trimet.org/newcontract, TriMet is proposing that union employees pay 6% of the premium cost, which is only $144.83 a month or $37.12 less than the amount currently being passed along. In essence, until the contract is settled, a typical union employee is paying $37.12 a month more than what TriMet has proposed for the new contract. Questions?  We encourage you to contact: EmployeeCommunications@trimet.org.

VOLUNTEERS NEEDED! Waterway cleanup—part of the PMLR project

Posted by Angela Murphy at Apr 12, 2013 02:12 PM | Permalink

Join the Portland-Milwaukie Light Rail Transit Project and fellow TriMet employees for a Waterway Cleanup at Kellogg Lake and Kronberg Park in Milwaukie on Sunday, April 28, 9 a.m.-1 p.m. (lunch provided!). Volunteers will remove trash and litter, pull invasive plant species and install wood duck boxes. For more information, including directions and parking locations, search “waterway” on TriNET. Bus lines 33 and 75 serve that area. If you plan to volunteer, please RSVP to Karen Jealous at kjealous@stacywitbeck.com.

BUS DRIVER APPRECIATION DAY: Take the survey

Posted by Angela Murphy at Mar 22, 2013 12:50 PM | Permalink

TriMet recently celebrated International Bus Driver Appreciation Day (BDAD) on March 18.  The “BDAD” website, Facebook page and Twitter hashtag got the conversation going at transit agencies all over the US and beyond. We built up to the event by providing light refreshments in the operator break areas and distributing “thank you” cards for riders—including administrative staff—to sign. On March 18, the refreshments got more robust and the “thank you” cards began to fly. “Street teams” reached out to operators and customers on the Transit Mall by handing out buttons and cards to riders. The organizers want feedback from operators and other employees, and would like to share survey feedback with you. Please visit the BDAD page on TriNET to complete a short survey AND see survey results. The deadline to submit is this Sunday, March 24.

SMALL INCREASE IN BUS SERVICE TO OVERCROWDED LINES

Posted by Angela Murphy at Mar 29, 2013 02:22 PM | Permalink

The proposed FY14 budget includes $1.6 million to adjust bus service on a handful of busy lines to relieve overcrowding and improve reliability. Potential service improvements include slight increases in frequency to relieve overcrowding on the 4, 12 and 33; better connections and increased frequency on the 47 and 48, with the 94 adding express buses from Tigard to Portland and local buses added between Tigard TC and Sherwood to improve transfer connections. We also plan to expand the length of service, beginning half an hour earlier on weekdays, on the 9 and 21; and improve reliability by adjusting schedules on the 6, 10, 14, 36, 37 and 62 with minor adjustments to the 20, 38, 44 and 45. For more on the proposed FY14 budget visit: www.trimet.org/budget/.

BUS DRIVER APPRECIATION DAY: Survey report back to employees

Posted by Angela Murphy at Mar 29, 2013 02:20 PM | Permalink

This year, TriMet got more involved in International Bus Driver Appreciation Day (BDAD) than we had in the past. Immediately following BDAD, all employees were invited to complete a four-question survey intended to gather feedback that will assist with planning and publicity in the future. More than 100 employees completed the survey either online or on paper. Because it was a small percentage of our workforce, these results aren't scientific--but they do provide food for thought and suggest some trends. To view a summary of the responses type “BDAD” in the search box on TriNET or click the link on the homepage.

BONUS CONTENT: Celebrating the Wonders of Walking

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The April 24 paycheck flier celebrates the wonders of walking with comments and stories from Chris Anderson (Maintenance), Michael Enloe (Capital Projects), Kathleen Locke (Transportation), Cindi Deibert (Operations Support) and Scott Haggerty (Transportation). Here are four more quotes from across the agency.

Walking and Waving in Field Ops

“I’ve walked to and from work every day for the past six years. I do up to five miles a day. Rain, snow, ice or heat wouldn’t stop the walk. I am 60 years old but feel 45 at the most. I lost weight, feel stronger and haven’t had a cold in over five years. I enjoy walking the bike path along Halsey waving to the 77 operators, 223rd uphill waving to the 21 operators, along Division, Powell and Stark. All of East County is my playpen.”
—Shirley Block, Field Operations Coordinator, Field Operations, Ruby Junction

Take the next step together! Join or form a TriMet team for the Heart Walk May 18.

Why Is That IT Guy Smiling?

“I walk to work almost every day. It’s 1.3 miles and takes me about 25 minutes. Sure, I’ve lost some weight, but the main thing is it clears my mind. When I get to work, I’m smiling. When I get home, I’m more relaxed around my wife and kids. Walking, there’s no rush hour!”
—Jam Mehr Java Web Programmer IT

Bus Operator Attains Wellness Goals Through Walking

“I gained 45 pounds the first year I drove a bus. On February 17, 2007, I started on a five-year plan to change my lifestyle. I decided anywhere I wanted to go, I would bike, walk, or ride TriMet. I know myself: If I have a car, I will drive it. So I gave my car away. My wife has a car, but I don’t drive it. I also know that I don’t want to join a gym, and I don’t like a routine. I like to mix it up. Sometimes I’ll bike to work, for example, then walk home. It’s 43 minutes from Center St to my house, walking at 4.2 miles/hour, which is typical for me. I’m back to my pre-TriMet weight. It’s one thing to lose it, it’s another to keep it off. My lifestyle has changed—that’s the only thing that works for me.”
—Don Nevis, Mini-Run Operator, Center Transportation. Don started working at TriMet 2/20/2006 and has stayed part-time by choice.

Hunters are Walkers Too

“Every few years I start walking to upgrade my health conditions. It lasts about one year. I lose some weight and correct my blood pressure. These days, I do five miles Monday, Wednesday and Friday. Sunday I do half that. It takes me about one-and-a-half hours to do five miles up and down hills. I mostly do it to get ready for hunting season. It feels good to be able to hunt the ridges without getting tired like I did when I was younger. They have GPS units now that are compact and easy to use. This allows you to track exactly how far you walk and in the woods tells you how to get back to your original start location. In turn, it lets you hunt further into the woods where the game usually is. You need to be in fairly good health to do that or your buddy may be packing you out. I hunt with a surgeon who is a really good friend and lets me know how much I need to get back in shape.”
—John Ceciliani, Supervisor, Rail Maintenance of Way, Ruby Junction. John started at TriMet 20 years ago this August, fueling buses at Merlo.

Saturday, April 27: Join Urban League in school cleanup

TriMet employees are invited to join in this cleanup of the inside and outside of Faubion School in NE Portland. Information provided by the local chapter of the Urban League, with which TriMet has worked in partnership many times over the years.

COME ONE, COME ALL! CALLING ALL URBAN LEAGUE STAFF MEMBERS, FAMILY AND/OR FRIENDS TO SUPPORT A COMMUNITY CLEAN-UP OF FAUBION SCHOOL!

What: Help beautify the grounds and inside of Faubion School
Who: Urban League Staff, Young Professionals and Community Members
Where: Faubion School-3039 NE Rosa Parks Way, Portland, Oregon 97211
When: Saturday, April 27, 2013; 8 am-1 pm

Faubion School is a part of the Portland Public School district, it is a pre-K through 8th grade school in the heart of the Concordia community. Faubion is a Title 1 school with almost 80% of the students receiving free or reduced priced school lunches. This event will provide a sense of community support to the school and the families, as we assist with revitalizing the school grounds, classrooms and hallways. Volunteers will be working in the school’s community garden and around the grounds, weeding and spreading new bark. There will be opportunities to repaint (weather permitted) playground games such as four-square. Inside there will be groups cleaning up the classrooms, washing windows and brighten up the Teacher’s Lounge and main entryway with new colors.

In addition, all volunteers will be provided with a Comcast Cares Day tee shirt and lunch.

BONUS CONTENT: Celebrating Commendations

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Too many to fit in the flier; too good not to share!

“I am so privileged to be a transit rider and I hope all the drivers keep up the great work.” March 9

“I had purchased an All Day Honored Citizen ticket from the TTO for the first time. My bus driver told me how to use it by putting it in the ticket machine. When I sat down and looked at the transfer I didn’t see where it was marked, I went up and asked him, he was so nice and explained it to me. I really appreciate his answering my questions he was so polite about it.” February 28, Line 15

“This driver was absolutely amazing! We had a field trip with a bunch of 3rd graders. He was smiling and friendly, he even complimented our children on how well behaved they were. He is a keeper, all the parents really appreciated him and his comments.” March 7, Line 12

“The Driver of my line 72 is a wonderful lady, her smile alone is TriMet Therapy.” March 7

“The MAX operator is absolutely the highlight of my morning commute. He always greets me with a wave and a grin. It’s clear he knows his daily commuters and takes care of us. He is friendly and funny, and he brightens my day.” February 27, Blue Line

“I love the MAX. When I fly to Portland from Spokane to visit my son I jump on the MAX at the airport and get off 4 blocks from his house. While I’m in Portland I insist that we take the MAX everywhere. Super job, TriMet with Portland’s mass transit. We're looking forward to the new PMLR line in 2015.” March 1

Visit the fan mail page on trimet.org for a collection of commendations viewable by non-employees.

“While it is a tragedy what happened this morning on the WES train for the victim and the family, would you please express my concern and sorrow to the operator for the trauma they must have felt. They are always so pleasant and helpful and I am very sorry for what they must be going through.” March 14

“I wanted to pass on my heartfelt sorrow for the incident on March 14. I am a daily commuter and the operators are like family. Knowing how caring and kind all the WES operators are made it a tough day. All the TriMet employees were gracious and kind to us as we waited that morning. Keep up the good work that is done every day.” March 16

“Recently I was trying to parallel park on NW Everett St. It wasn’t easy and I made a few failed attempts. After blocking traffic for a few minutes I stayed put to let cars pass me by. When a bus passed by, the operator opened the door told me to try again, that I had plenty of room and gave me a friendly nod. I really appreciated her kindness.” March 24

“I applaud my driver for how he handled a situation where a snobby passenger did not want to pay a fare and made rude comments. He did his job and kept his composure.” March 4, Line 96

“Whoever trained this driver should get a medal. He is the smoothest driver ever, he waits until everyone is seated to take off and it’s like he is driving with an egg under his foot, very smooth.”  February 13, Line 19

“My bus driver has brightened my mornings for the last three months. He welcomes each of us on board, asks how we are and thanks us when we leave. I will skip a bus in the morning just to ride with him. He has inspired me to spread the same cheer and always remember that a smile and a genuine good morning can change the world.” February 28, Line 8

“Our operator is the hero of the day! She was more than professional when dealing with a discriminatory rider. The rider was upset about how many people were on the bus and the fact that my student’s wheelchair was taking up space. Although the bus was crowded our operator was accommodating to my student and gave the upset person options and solutions to his problem.” March 1, Line 72, Parkrose teacher & student

“I took a Ridewise trip today from my independent living facility to Portland Center for the Performing Arts to see the Jefferson Dancers. The ride back was a pleasant experience. Three in my party had disabilities. One motorized wheelchair (mine), one walker, and one cane. The driver was very helpful in accommodating our needs. This driver said her mother is in a wheelchair...nothing like firsthand knowledge.” April 8, Line 12

“I’ve been a TriMet customer for 16 years. My driver is the most courteous, professional, safest and respectful driver I’ve encountered, not only in Portland but all over the world. Today was his last day on the line 54 and I for one will miss him.” March 1, Line 54

“Incredibly kind operator on the MAX this morning gave us a very smooth and prompt ride. He also gave a very brief update over the PA of the traffic situation ahead and wished everybody a good day. One of the best rides I've had and a great way to start the day.” March 16, Red Line

“[from a rider with visual impairments and a service animal] When I went to board the bus my dog missed the door. The operator told me we had passed the door and helped us find it. When we got onboard the driver told me where an open seat was and when my stop was coming up she warned me. I really appreciate her help. It was almost like seeing.” March 25, Line 51

“Thanks to the driver of the 85 bus this a.m. for being courteous to cyclists. The lanes on N. Interstate are very narrow and the driver was considerate & patient enough to wait until there was room to pass.” April 10

“I was impressed with the effort and care the maintenance worker took with cleaning up the station.” Early February, JELD-WEN station

“I have frequented public transportation in three different countries. The driver on my bus today was the friendliest, cheeriest and most helpful I have ever encountered. As a visitor to the City, she made the navigation to my destination pleasant and stress free.” March 16, Line 6

“The driver is always nice and drives so smoothly that even on Terwilliger, I hardly even have to hold on if I'm standing.” April 11, Line 64

“I am new to public transportation so I was unsure about how to pay my fare. The operator on my bus was very helpful. I asked if he could tell me when my stop was coming up and he even told me how long it would take to my destination. This operator was exceptional in his customer service and I appreciate his kindness.” March 2, Line 33

“The operator on my morning bus is truly exemplary. She waits just a moment to let passengers get their seats before she drives over speed bumps. Her defensive yet non-aggressive driving has kept the bus out of what could have been accidents on more than one occasion.” March 13, Line 55

“My operator is a really good guy. There was a situation that seemed frantic but he handled it with the utmost professionalism. Please take care of your drivers so they can take care of us.” February 28, Line 54

"Today I dropped my coffee and it spilled all over the floor of the bus. My driver was really nice about it. He gave me a paper towel to clean up the mess and a wipe to clean my hands. The smallest niceties are what make the driver a treasure and a pleasure.” February 27, Line 21

“This driver is real easy on the brakes and real easy on the throttle. Y’all need to keep her at all costs!” April 8, Line 12

“We visited Portland on March 22-23 and rode transit both days. We had the opportunity to talk to a couple different staff members. We found them both extremely helpful and friendly. There was a young man who was checking tickets on the train and he was so helpful. We had gotten on the wrong direction and he told us that he was getting off at the same stop we needed to get off at and he'd walk us over to where we needed to be to get on the correct train....Then we ended up leaving a bag on a bus. I emailed TriMet and thru email we discussed getting the bag sent to us as we do not live near Portland. Just wanted to say a BIG thank you to the station agent who got our lost items returned to us. My daughter was so excited that she got the books she purchased at Powell's bookstore back. We've been telling all our friends about the great service we received from TriMet and to definitely ride Portland transit when visiting.” April 9

“I ride the bus everyday to get to work. My operator is the nicest guy. Most important he is always on-time. I have to rely on someone to pick me up at 5:50 a.m. when I get off the bus so I can get to work on time. My managers are very strict. I appreciate his dedication to TriMet.” March 27, Line 68

“I was having a challenging day. Just flew in from a long hiatus from Portland. Wasn't able to get a rental car and didn't have a place to stay among other things. The driver didn't know any of this and I didn't tell him but his demeanor was so positive and he was so helpful when I asked a question that his vibe literally flipped my day right side up. Bravo!” April 5, Line 19

“This lady was fantastic! She was kind, enthusiastic, patient, vivacious, and truly happy to serve/help riders out. She turned unpleasant people into happy ones, she knew her stuff (gave excellent and detailed directions), and she managed all the inputs from all the people demanding her attention. At one point I counted five simultaneous demands on her attention not including those of the road. Amazingly, she did not confuse or skip anyone, and showed one heck of an ability to multitask. She is a gem, and made my usually drab bus ride into town an awesome and happy experience." April 8, Line 4

“I will write about this experience on my website. As I hopped on my bus this morning I was greeted with a ‘hello,’ and as I walked down the aisle a, ‘how are you?’ I replied politely before realizing that my greeter was a man with mental disabilities, sitting near the front with his lunch bag. He greeted every rider with a cheerful hello and how are you. At his stop the operator let him know that if he hurried he could transfer to the line 4 bus. He got off and looked confused. Rather than shutting the door and driving on, the driver got off the bus and walked the man to the line 4 stop, ensuring that he was safely on his way. I don’t often put into the world the goodness this man does. If I did, I wonder if I too would be wrapped in this community that is so kindly guiding him through our city.” February 6, Line 77

“I am 80 years old.
My driver is the most polite gentleman.
This is what TriMet has always been about.” February 8, Line 17

“I was a passenger when the driver had the misfortune of scraping an illegally parked vehicle. She maintained professionalism throughout the ordeal and handled the pressure with class and concern for her passengers (knowing that they would be inconvenienced by the mishap). It appeared that the other riders were not put out and I feel it was because of her positive attitude. Honestly, her smile and sincerity was refreshing.” April 19, Line 19

“I was personally having a lousy morning but my driver’s genuine attitude of service really turned my day around. Instead of griping at me when I did not have my pass out, she smiled and said, 'It’s okay.' When I had trouble locating my pass she said, 'It's early, its Friday, you have had a long week.' And even though she made this kind of effort with everyone who got on the bus, we were still on schedule. She deserves praise for just making people’s lives better.” February 8, Line 12

“My driver got me home at the expense of staying late and he did it with a smile. He is what makes Portland great.” February 16, Line 72

Bus Driver Appreciation Day: Employee survey results

Bus Driver Appreciation Day (BDAD) is March 18. From March 19-24, 2013, all employees were invited to complete a four-question survey intended to gather feedback that will assist with planning and publicity as BDAD organizers go forward. As of Friday morning, March 22, about 100 employees had completed the survey.

The survey is open through the end of the week. A summary of responses to all four questions will be posted here by the end of March.

In the meantime, here are selected answers to Question #3:

"What is the most memorable, heartwarming, funny or meaningful BDAD moment you experienced, or heard about?"

"I received a card from a little boy and his mom. They ride my bus every day."

"I had a customer tell me about how she loved her bus driver and what a wonderful job he did. She did not think that the bus drivers get enough credit for the job that they do."

"Two riders spoke to me at length of their appreciation for my work on their bus AND shared, generally, their admiration and gratitude for TriMet Operators."

"Driver was thankful I repaired the bus so they could make pull out time!"

"After I thanked my bus operator I asked him was he enjoying bus driver appreciation day.  He said he got four cards, he pulled them out and held them up. He said one was from a four year old.  He seemed quite moved. I was glad his experience was positive."

"I received many 'thank you' comments and some cards."

"A young lady who was developmentally disabled was on my bus and showing the driver her pin with a great many heartfelt 'thank yous' to him. It was great!"

"Two riders spoke to me at length of their appreciation for my work on their bus AND shared, generally, their admiration and gratitude for TriMet Operators."

"How happy the customers were to get cards to give to their 'favorite' bus/rail operator."

"I liked the smiles on the operators’ faces when I handed them a card."

"Before BDAD an older woman said she appreciates me every day."

"The most memorable thing that I saw was co-workers (non-union administrative workers) standing out in the elements waving and holding banners. It really made my day. I also had several customers thank me for doing my job which was fantastic."

"Had several operators at Rose Quarter who were genuinely touched by the 'thanks for getting up so early every day to safely take our customers to work' message."

"Handing out thank you cards to bus riders they were so excited to tell their operators thank you, they do LOVE their operators!"

"While serving food to Operators--being thanked by them."

"A friend, who is an avid baker, gave her bus drivers a each small bag of 'Death By Chocolate Chunk' cookies with a thank you card on her morning and evening commutes."

"Watching the Customer Service Agents going from bus to bus to thank the drivers, personally, was awesome."

"I always thank my driver and wish them a great day. I think we should be nice to co-workers everyday."

"I saw some people downtown holding signs for the drivers to see."

"Neil getting a hug from an operator at Transit Mall stop on 6th Ave."

"The number of friends who 'liked' my status thanking operators on my Facebook page. It was great to see how many others out there appreciate what they do."

"The anonymous donor who paid for operators' refreshments at the cafe by Gresham TC."

"A rider folded me an origami crane out of her transfer, very cool, I still have it!"

Note: The survey didn't ask respondents for their job title, but from the responses it seems they were a mix of operators and non-operators. A 50-50 mix would be proportionate to the workforce; we think that fewer than half of the responses were from operators.

Dear Staff,

Due to an early morning accident that was blocking traffic on I-5, our mail couriers are delayed in starting their day.  If you sent internal mail on Friday afternoon and this morning it will be delayed.  U.S mail sent out Friday afternoon most likely did make it to the post office. However, US mail sent this morning is delayed.

U.S mail and internal mail will be delivered to you as soon as possible. Service to most locations is expected to resume Monday afternoon. Regrettably, service to WES, Merlo and Elmonica will not be restored until Tuesday morning.

We are continuing to experience failure of our voicemail system.  At this time voicemail cannot be recorded or retrieved in any way.  This means phones will continue to ring until someone answers or the caller hangs up.  IT has been working with Cisco (our voicemail system vendor) throughout the night to resolve the issue but are without a resolution at this time.  We'll update you as soon as we have the system up again or have an ETA for this restoration.  We apologize for the difficulties this presents.

If you have any questions or concerns regarding your voicemail, please call or email the Help Desk. 

Phone: x5818
Email: HeldDesk@trimet.org

Thank you,

Tim McHugh

Printer was found to be unplugged.  Plugged back in and is working as intended (or appears to be anyway)

From: Stein, Joseph
Posted At: Tuesday, May 25, 2010 7:06 AM
Posted To: CCS Problems
Conversation: Clackamas TC Operators Printer
Subject: Clackamas TC Operators Printer

When attempting to print train orders to the Clackamas TC operators printer, I get the following message:

Windows cannot print due to a problem with the current printer setup.

Try one or more of the following:

·         Check the printer by printing a test page from Windows.

·         Make sure the printer is turned on and online.

·         Reinstall the printer driver.

I rebooted and tried again with no success.  Operator will check machine to ensure it’s turned on and functioning.