|Not as 'great' as they would have you believe|
Trimet has always been scared of public involvement. They've done their best to ignore all negative public comments. They have attempted to corral all the riders into their own little barn, called the 'riders club' in order to use their massive propaganda machine to bend their minds towards the Trimet cult (I'm not kidding about this)
In other cities the transit districts are not so paranoid of their riders. Boston comes to mind, and now we see that the CTA isn't afraid of engaging riders in a forum that they can't control.
Trimet brags about their technological advances, like transit tracker and cell phone applications.
When it comes to social media Trimet lags way behind.
It's interesting because Portland has one of the most active community of twitter transit tweeters in the country.
Trimet is obviously scared to actively engage the twitter activists. So much about Trimet is built on myth, and they greedily do everything in their power to keep that myth alive.