Cage us. Demean us. Blame, suspend, discard and abuse us. This is the new transit agency human relations strategy. We cannot simultaneously drive safely, remain on schedule, provide exemplary customer service, AND physically or emotionally protect every person who rides with us. It's inhuman and foolish to expect anyone to live up to this irrational set of standards.
https://fromthedriverside.blogspot.com/2017/05/its-drivers-fault-of-course.html?m=1
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