Excellence in Bus Stop Planning

As I got off my bus this morning at 6th and Market, the rear door of the bus was lined up with this little patch of mud.  As the bus was standing room only, a few riders had to step off of the bus to let others off, so our only choice was to walk through the mud.

Next to the mud patch was a little sign that says to help protect the landscaping and not to walk on it.

What were we supposed to do?  All file out through the front door?  This is a brand new bus stop on the Transit Mall!  Shouldn't the size of a bus and the placement of the doors have been a consideration towards the design of the bus stop?  Would a MAX stop be built with this where the door would be located?