Trimet supervisory reports(2)

Service was significantly impaired pre-event by illegally parked cars on both Fairview Blvd and Kingston Dr. Operators of both the 63 and 83 indicated that the normal route of the two lines was dangerous, especially Kingston Dr. I radioed to Bus Dispatch to let them know, and eventually a supervisor arrived onsite and established a reroute which avoided Kingston Dr. Hopefully we can partner with the Parks Bureau and the City of Portland in the future to keep cars parked at the very least on one side of Kingston Dr. Post-event we were limited to only two buses in the rotation, but Teresa, the supervisor onsite, did a great job coordinating with me, the operators, and dispatch to provide the best service possible given the circumstances.The parking situation on Fairview Blvd and Kingston Dr during the more popular events during this free concert series needs to completely reevaluated if we are to be expected to provide timely and safe service for our customers.Waits for customers to get to the show were over 30 minutes pre-event, and when I arrived at the Japanese Gardens stop for post-event, customers indicated that they had been waiting over a half hour as well. Earlier during the night at around 6:00-6:15, I heard over the radio that 83 service had been cancelled due to a lack of operators. Luckily, that wasn’t the case, but I am curious about how I would have proceeded in that situation. I found the supervisors I worked with tonight, T and S , to be very helpful and responsive to customer needs. Both collaborated well with me, allowing TriMet to provide the best service possible.
------------------------------------One bus operator, for 1103, was confused and made a circle before heading down to Jeld-Wen. A road supervisor (T) came out to help and D (9115) was able to make adjustments to the bus service by turning one bus back down to Jeld-Wen and holding another. T also held a bus (1101) up at the Tennis Courts stop (for service down to JW); they then decided after clearing to send 2 of the buses back but still have 1103 do a final loop to catch any stragglers.Due to the very low fare sales from the concert series thus far, we opted not to bring revenue for fare sales today. Sales would still have been pretty low; however, the cash TVMs at the Zoo were malfunctioning, and there were a few people after the show that needed fares as well. My customers were able to purchase them from the bus operators for the most part, but D (supervisor staffing at the lower bus stop) had some customers without exact fare. He instructed them to purchase their tickets at the Max platform to which they were heading.
    Pre-event went very smoothly; D  joined me for a while. I noticed the TVM issues but only had one customer approach me about the lack of a cash option.   

·     The announcer (not J) let the band play an extra song, ending at 8:09 p.m.

·     Had a customer lose her week pass in the bus’s fare box. This was the bus operator that also had questions about the route. We spent about 5 minutes squaring away the customer’s needs and trying to explain the bus route.

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Our presence was helpful to a fair amount of customers pre-event, though many questions were unrelated to the concert at the Rose Garden. TriMet service both pre- and post-event was regular and predictable—we didn’t run into any of the problems encountered on previous nights (40 ft buses, etc). One of the planned extra service buses I believe broke down; however, the four buses we had in the rotation was more than sufficient.  

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We were assigned 4 trains only 3 were there for our use, 4^th was taken for a fill and was at Hatfield just as the game was to let out.
So it was a wash, but had enough regular service to fill in for the loss.


Some of the TVM’s were not working at Pioneer and although the patrons were told they needed fare from Gally, they stilled rode for free and then has issues when asked why they didn’t depart at Galleria and obtain a proper fare.

Would be nice to have the machines at a better percentage for working during these large events..






W a couple of the time for safety briefing were not correct, but we all were there..
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Zoo Station Line 83 stop - J  (other staff were doing Timbers duty)
                                 

·     On the way up to the Zoo, I retrieved the A-Board that was left at the Archery Range and posted that near the Zoo TVMs/elevators.  

·     Road Supervisor C.  joined me around 5:30p and worked on lining up buses for post-event.

·     Had more bus boardings than yesterday and several very appreciative customers.

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There were a number of TVM’s that were not functioning properly in the immediate area of the Jeld-Wen Field.

TVM # 90 @ Pioneer Square ( Dark  - non functioning )
TVM # 91 @ Pioneer Square ( No single tickets available )
TVM # 751 @ 6^th and Yamhill St.( No Bills )
TVM # 752 @ 6^th and Morrison ( non functioning )
Validator # 94 @ Pioneer Square ( Jammed )

All of these machines , wi5th the exception of validator # 94, were on the westbound platform or on 6^th avenue at Pioneer Square .
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Post-Event:  All 3 buses sent from the garage were 40’ vs. 30’, according to Road Supervisor C  who was onsite with us at Wash. Park shortly before 8 pm. Two of the three were sent back to swap for the shorter buses.  The other bus operator felt comfortable with the bigger bus, as he had driven the Line 63 route before and lives in that area. We had pretty big gaps in service both directions. Toward the end of our post-event shift, Supervisor Y  drove one customer to the Zoo, and C. drove six customers there.
On our way up to the Zoo station, C. & I stopped briefly to guide the Parks volunteers in where to place the A boards above & below the tennis courts, which they appreciated.

·     We didn’t have a Road Supervisor onsite during the pre-event.

·     Hot weather caused switch/signal problems in the RQ area. We informed Rail Control that we would be prepared to redeploy and help with bus bridge duty if needed.

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I got a call to check 7501 who his mirror made contact with a pole. I made contact with the operator who told me that he was East bound on Columbia near 42nd Eve.  when another vehicle in front of him lost his load, he via right to avoid making contact with the object but came too close to a telephone pole and made contact with the mirror. The mirror arm swing left and cracked the windshield and broke the mirror.