It turns out that TRIMET management has been aware of this operators difficulties in dealing with passengers for some time now and had agreed that when she ran into problems they would immediately come to her assistance.
Apparently that assistance was not around when needed the most . There is much more to this story than what is currently available .
Management had been working with her in dealing with the difficult people and situations that occur during our workday.
This comes from Jeff Ackerson, Merlo union representative, who is currently on vacation.
It also needs to be said that this operator has an excellent record of safe operation of the bus.
A bus operator has to have a variety of qualities, but if you want to rank in them in terms of importance, being able to handle the vehicle safely is the most important.
While this whole event has been sensationalized beyond it's actual importance and damage done, once the hysteria clears, people might be able to realize that this entire event was indeed the product of an overworked and over stressed operator, a screaming child and a mob of angry passengers, which all together created a sensational media event, but in reality it was a non event.
Nobody got hurt, the woman got home, apparently picked up by her husband and the irate passengers all boarded the next bus.
Remember Marshall McLuhan,THE MEDIA IS THE MESSAGE, and that has been made completely clear in this case.
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