The mobile ticket app is one more option for riders to buy tickets,
giving riders another tool to purchase their tickets. Recently, Neil
McFarlane added additional focus on TVM reliability. We’re investing
more to improve their performance. We’ve replaced 117 machines this year
and are focused on improving TVM performance system wide. Our internal
reports indicate the TVMs are now consistently at 96 percent or better
performance. You’re right that as people use the mobile ticket app or
other future electronic fares, it will also reduce use and maintenance
costs for our TVMs. We will continue to improve the rider experience
with the TVMs, as well as continue to look to provide riders with
additional options for buying fares
TO WHICH MR CHRIS SMITH REPLIED:
Thanks, Mary.
What does TriMet think about the idea suggested by commenters here
that when the TVM is broken, the trip should be free? That would address
the equity issue and give you guys strong incentives to make the
machines work!
Let's see if she answers.
The Equity Implications of the TriMet Fare App
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