Trimess

Tuesday, November 15, 2011

Neil is always trying to cheer us up isn't he?

Chin Up! Over the past several weeks – it seems like TriMet can’t stay out of the news. The press has said some things about TriMet that hasn’t shown the most positive light on our agency. Have we done some things wrong – yes we have. And we’re going to learn from what’s happened and take this “opportunity” to make some improvements. Together – we’re going to be better and stronger -- as long as we focus on our customers and doing a great job everyday. If you’re like me – I care deeply about this agency so anything said negatively about us can really get me down. We need to continue to support one another and soldier through -- fix what needs fixing -- and continue to do a great job focusing on our customers. We all work for an amazing transit agency – all 2,400 of us working hard to keep this region on the move. We’re going to hit some pot holes in the road from time to time – but I ask you to keep your chin up and deliver the best possible service to the thousands of riders who depend on us. Neil

I wanted to do a short posting with my sincere thanks to our operations staff on duty this past weekend. As you may have seen and heard, they endured a number of re-routes and service changes as we interacted with the Occupy Portland movement. This created great challenges in communicating with our operators and supervisors in the field, and particularly communicating with our customers. I appreciate that SAFETY was always the prime consideration in initiating service changes -- and we were able to maintain safety in an environment which was at times a bit 'chaotic.' Once again, my thanks to all -- in operations and customer and media communication -- who did extra duty. Best Wishes Neil
 (How about signing a decent contract for us rather than platitudes)

3 comments:

Erik H. said...

"And we’re going to learn from what’s happened and take this “opportunity” to make some improvements. Together – we’re going to be better and stronger -- as long as we focus on our customers and doing a great job everyday. If you’re like me – I care deeply about this agency so anything said negatively about us can really get me down. We need to continue to support one another and soldier through -- fix what needs fixing -- and continue to do a great job focusing on our customers. "

And Neil, you can start by putting a ground stop to all MAX construction, and placing an immediate order for 250 brand new buses, including articulated buses for high-demand routes; return "Frequent Service" plus add the planned routes that never actually got the Frequent Service schedules, and immediately upgrade 1,000 bus stops with full shelters, lighting, schedules, Transit Tracker signs and landscaping...and then 100 new buses each year and 250 new bus stops each year, with an iron-clad promise that these investments will NOT be postponed or cancelled in any way, shape or form.

Of course not...because anything is off the table except bus service cuts. And it's no wonder why Operator morale is in the tank...because Neil doesn't give a damn abut the bus service, where the majority of employees and majority of riders are.

punkrawker4783 said...

I do give them credit for sending out tweets on Sunday about reroutes and MAX trains (I was going to use to get to the train station) not running in certain areas. Its a step in the right direction on that note, but still a far cry from what Translink in Vancouver does, or Even Metro here in Seattle.

Erik H. said...

Good luck if you're a bus rider. Heck it took TriMet a week to even acknowledge that a bus stop in front of my work (in downtown) was unusable due to construction. A lot of riders were left scratching their heads because the buses just drove on by with no notice...and the next or previous stop was not exactly two blocks away. Or three blocks. Or four.