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Tuesday, April 17, 2012
Oxymoron of the Week: Tri-Met Customer Satisfaction
(Jack Bog's Blog)
I defended Trimet in this instance, that doesn't happen very often.
It is my opinion that if this were a court case (isn't Jack a teacher of law?), Jack would not want to rely on the motorist's comments. How do we know they are telling the truth? How do we know there aren't extenuating circumstances (which may or may not absolve the operator--I'm thinking if they were distracted taking care of passengers or something)?
I do think that pulling the video, as well as interviewing the operator, would settle the issue in a fair and just way, both internally at TriMet and externally with the police. In other words, this is an example of Erik has what could be a reasonable solution.
The problem is that, if TriMet gets lots of complaints, and if many of them don't turn out to be honest and worth the time investigating, it can cost a lot of money and time to deal with all of them. If an investigator, operator, manager and union rep all need to participate, that's the time of four different employees, three of them which probably need to meet at the same time.
If there's a bit of good news, I've read mention of wireless automatic(?) download of the video data, which would eliminate the need to create a request and have someone physically go to the bus to get it. It might be a part of the new dispatch system that is going in right now; I know the route data will be exchanged this way.
BTW Erik, I'd like to see that video of the supposed off-route operation. I'm not seeing it on your account.
Also, it seems things might be different in the railroad world given that a train can only continue on the track it's on and at or near the speed it's going.
1 comment:
It is my opinion that if this were a court case (isn't Jack a teacher of law?), Jack would not want to rely on the motorist's comments. How do we know they are telling the truth? How do we know there aren't extenuating circumstances (which may or may not absolve the operator--I'm thinking if they were distracted taking care of passengers or something)?
I do think that pulling the video, as well as interviewing the operator, would settle the issue in a fair and just way, both internally at TriMet and externally with the police. In other words, this is an example of Erik has what could be a reasonable solution.
The problem is that, if TriMet gets lots of complaints, and if many of them don't turn out to be honest and worth the time investigating, it can cost a lot of money and time to deal with all of them. If an investigator, operator, manager and union rep all need to participate, that's the time of four different employees, three of them which probably need to meet at the same time.
If there's a bit of good news, I've read mention of wireless automatic(?) download of the video data, which would eliminate the need to create a request and have someone physically go to the bus to get it. It might be a part of the new dispatch system that is going in right now; I know the route data will be exchanged this way.
BTW Erik, I'd like to see that video of the supposed off-route operation. I'm not seeing it on your account.
Also, it seems things might be different in the railroad world given that a train can only continue on the track it's on and at or near the speed it's going.
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