Staff have been getting our agency ready to take on Mother Nature and all of her antics. As we look at weather reports – there could be a chance of snow in the higher elevations. It’s times like these that our riders rely on us to get them where they’re going – safely. Even when many of us face the same challenges in getting around in inclement weather as our customers, I know I can rely on you to do the right thing – get to work and help the thousands of people who would otherwise be stranded. This is really the time we need “all hands on deck” – from office staff to operators.
It may be cold. You may be all bundled up. But there are three things I ask you to remember while we’re trudging through the snow or ice:
· YOU ARE NEEDED: Each of us needs to be prepared to get to work and do our part during a winter weather event. It takes all of us to do the job!
· SAFETY FIRST: Wind, rain, snow or sun – it’s our value no matter what the forecast holds. Please – be safe out there.
· CUSTOMER SERVICE: When the weather turns ugly – our community turns to TriMet to get them where they’re going. Some folks will be getting on the system for the very first time. Keep that in mind and use those good customer service skills!
My thanks to all of you in advance for rising to the occasion in what is generally the most challenging time of year.
And speaking of challenges—my thanks again to everyone for putting safety first during the continued disruptions in downtown Portland yesterday. You did a great job!
Have a great weekend!
Neil
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