Shelly’s view
Aligning Recognition Programs with Safety and Service Excellence Goals
TriMet’s adoption of safety as a core value means that safety must define everything we do as an agency. The recommendations made last year by the Safety and Service Excellence Task Force have guided many of the actions we have taken to ensure that safety steers our decisions.
One of those recommendations was to make sure that our recognition programs are constructed in a way that rewards achievement in safety and service excellence. In response to this recommendation, we first reached out to our operators through questionnaires and face-to-face discussions at Safety Exchanges to see what qualities our recognition programs should honor. Our operators stated very clearly that “operating the vehicle safely” is the most important attribute of a superior operator.
Based on this feedback, we are making changes to our Operator of the Month and Master Operator Programs. Beginning on October 1, in addition to a few minor updates, the new criteria will require that operators keep their record clear of Safety Related Incidents (SRIs) and have no more than seven customer complaints (SIPs) in a 12 month period. More detailed information about these pending program changes will be available from Rogene Clements, Coordinator Employee Programs, 503-962-6468 or clement@trimet.org, and transportation managers.
These changes in our recognition programs reflect our commitment to safety and service excellence.
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