Watson said what drivers want and what customers want is the same thing — "attainable" schedules that don't require drivers to rush past stops. Drivers have fought with previous OC Transpo management over control of how the bus scheduling system is run, and want more input.
The issue also arises because many drivers work split shifts — with part of their shift in the morning and part of it in the afternoon, with breaks in between, to accommodate customers' peak travel periods. About 50 runs for drivers break down into three pieces — with downtime in between —spread out over 12 hours.
Transit union leader to put focus on scheduling - Ottawa - CBC News