THE CASE OF THE BULLIED BUS MONITOR PARALLELS THE LIFE OF A BUS DRIVER

You can be taunted, harassed, and bullied. And there is not much you can do about it except have the person removed from the bus.
And if the offender leaves before the 'authorities' arrive there is no further action taken against them, unless of course they actually used some sort of violence against you. They can come back another day and do it all over again.
School bus drivers even have less control over the situation as they are prohibited from removing students from the bus.

Bus monitor's composure in face of taunters carries a lesson