The Trimet code provides that Trimet provide free rides when you get the shaft from them!
TriMet Code Chapter 19:
19.40 Promotional Tickets and Passes. Promotional distribution of discounted and free tickets and passes from time to time is necessary or convenient to provision of TriMet’s transit system. Discounted and free tickets and passes may be used to promote increased use of TriMet’s transit system. The General Manager, or his or her designee, is therefore authorized to approve distribution of discounted and free tickets and passes for the following purposes:
A. To provide an individual with an incentive to take their first trip on the transit system;
B. To retain existing riders;19-16 9/1/12
C. To encourage existing riders to ride the transit system more often and for different trip purposes;
D. To encourage individuals to use new services; or
E. To shift patrons from over-utilized services and amenities to under-utilized services and amenities of the transit system.
(19.40 amended by Ordinance No. 220, Section 1; Ordinance No. 226, Section 1; Ordinance No. 239, Section 1, and Ordinance No. 282)
19.50 Administrative Distribution of Free Tickets and Passes. Administrative distribution of free tickets and passes from time to time is necessary or convenient to provision of TriMet’s transit system. The General Manager, or his or her designee, is therefore authorized to approve distribution of free tickets and/or passes in the following situations:
...
E. On a case-by-case basis, to individuals who have received lower quality service than expected, to retain a customer;
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