I've been late most runs this week or at least since my
safety/recertification class. in class i shared my worry or prediction
whichever, that altho' i was in favor of the safety precautions taught
in this class, and noted some areas of my driving habits that I could
improve on and adapt so i would align with the safety imperatives
required, I mentioned that we will be late due to observing safety
needs, and would be questioned as to why we are late.
delays will
have a decidedly negative impact on current public opinion.
which has
been shown historically to create a potential for hostility directed at
the "Face of TriMet". This kind of unresolved detail may seem trivial to
some, however it can strongly influence the delicate balance between
the operator and customers, and this strains an already precarious
relationship in some situations and on some lines... it is not
unreasonable to anticipate confrontations from frustrated and angry
customers. Has this detail even been anticipated? Doesn't this also
concern safety, wouldn't it be in the best interest of all concerned to
address this apparent oversight?
To Whoever should own this responsibility,
You seem to have "Aimed High", however you didn't "Get the Big Picture"
Have
you considered our customers need for reliable and dependable
transportation? Or the operators need for safety and security as they
face a public who has been provoked by an expectation of timely service?
As we take care to follow these truly important safety guidelines, I
would like to know just who is caring for operator safety? And where is
the consideration for customer satisfaction relative to meeting their
very reasonable expectations for perhaps a ride to work on time so they
dont get fired or disciplined for being tardy? Or a parents urgent need
to pick up kids from daycare on time so as not to be charged for being
late? These are real people and not some data on paper. If the point of
this focused attention is truly about safety then by all means, lets
address safety. But you must consider all of it. If we are expected to
safely perform our duties as "TriMet Ambassadors", some adjustments to
schedule must be considered, or perhaps more frequent service for some
lines, to reduce load size, giving us the ability to meet customer needs
and fulfill our community obligations in a more timely fashion.
Schedule dependability is a big part of the good customer service we are
committed to provide, and it is endlessly discouraging to constantly
fail to meet these scheduling goals and face an often angry public. So
we push on.
So I want to know; Is operator safety also important? Or
are we and the customers just, collateral damage? The answer may help
me to decide if I should "Leave myself an OUT".
2 comments:
@spankney, saftey is "our" responsiblity, driving the speed limit, not the schedules. Take your scheduled breaks, if you run out of "recovery" time, make sure you take time to use the restroom, your health is "our" responsiblity. Take care out there newb, "we" got your back.
HB
Spoken like a true union brother ..newbs need support.
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