BDS FAILURE LEAD TO DELAY IN DEALING WITH HEART ATTACK VICTIM

 Below is an actual internal Trimet report documenting the failure of the new BDS system which lead to delays in dealing with an emergency situation


Title

dispatcher

Description

I was dealing with a passenger who was possibly having a heart attack. Having only 2 mins and timing out and having to repeatedly reconnect multiple times to collect the valuable and critical information for 911. HUGE INCONVENIENCE AGAIN

Category

Radio

Priority

High

Date of Occurrence

XXXXX 2012

Bus Number

XXXX

Block Number

XXXX

Operator Number

XXXX

Name of Workstation