FAQ:Controlling operator driving distractions (SOP B812)
by Jessica Bucciarelli — last modified Sep 22, 2010 01:36 PM
Text of document issued 9/21/10 by the Operations Division
FREQUENTLY ASKED QUESTIONS
Operators are already expected to not use electronic devices while they operate their bus. Why is this SOP needed?
Operators have always been expected to avoid activities that will distract from safely operating their vehicles, including using personal electronic devices. Management found it necessary to provide additional rules for minimizing driving distractions in light of recent guidance from the American Public Transportation Association and the findings of our top-to-bottom safety review, as well as specific questions from TriMet operators and managers.
What is in B812?
B812 outlines some critical rules for minimizing distractions to the safe operation of the bus. Given the results of recent studies related to the use of personal electronic devices on safe operation, B812 clarifies TriMet’s expectations in this regard: all personal electronic devices must be turned off and out of sight any time the operator is in the driver’s seat. B812 clarifies that electronic readers and laptop computers are considered personal electronic devices. B812 also provides guidance on minimizing non-electronic distractions as well, such as reading, eating and conducting lengthy conversations with coworkers or customers.
What is not in B812?
It is not possible to document every potential situation where an operator may engage in a task or activity that distracts from the safe operation of a bus. Controlling operator driving distractions has been and will always be a key part of safe operation. The fact that any particular situation or technology is not specifically called out in B812 does not relieve you from your core responsibility for safe operation of a vehicle.
When are the specific rules in B812 in effect?
B812 was formally approved as a new Bus Operator SOP in August. We are communicating the change to you now, and the rules are effective immediately. However, TriMet operators have always been and continue to be expected to place the safety of customers and the safe operation of their vehicle ahead of all other considerations. The issue of minimizing distracted driving has been an on-going concern and much of the information in B812 has already been communicated in training, in previous and existing SOPs or via other directives.
What’s the difference between using the VCH or the handset, and texting or making personal calls?
Communicating with Dispatch is an essential part of an operator’s job. Using the VCH or radio in a moving bus is not prohibited by law and is necessary at times. Operators and dispatchers are professionals who are expected to keep the communication brief, safe, and focused on the situation at hand.
Can I use a hands-free phone while operating my bus?
No. TriMet’s policy goes further than the law. Hands-free doesn’t matter. If it’s a personal phone, an operator can only use when out of the driver’s seat at a layover.
What about family emergencies?
Tell people who may need to reach you with urgent information that layovers are your time to listen to your messages and make calls. Let them know your schedule, so they understand when they’re most likely to reach you or hear back from you. In case of emergency, they can get a message to you via the station agent. The station agent will take safety into account when contacting you, and is in a position to mobilize resources—such as a relief operator—if necessary.
What does it mean to “refrain from being photographed, recorded, or videotaped onboard while operating a vehicle”?
This means that you should not actively participate in the creation of an audio or video recording or photography shoot. Doing so is a distraction to safe operation of the vehicle. For this reason, TriMet does not allow members of the media to conduct interviews with an operator who is operating a vehicle in revenue service. It does not mean that customers are prohibited from photographing, recording or videotaping an operator. In fact, TriMet does not have the authority to prohibit a customer from recording an operator.
Is TriMet asking riders to video record operators?
No. However, if a customer provides a recording of unsafe behavior to TriMet it may be used as part of an investigation. Given the fact that many cell phones have video recording capabilities, we must get used to the reality that employees’ actions may be recorded at any time.
Do these rules apply to managers, supervisors and rail operators?
Yes. Human Resources policy HR-206, which applies to all TriMet employees, states that a cellular phone may never be used when operating a TriMet revenue or non-revenue vehicle, or when operating a personal vehicle in the course and scope of carrying out job duties. No employees are allowed to use personal electronic devices while operating a vehicle while engaging in TriMet job duties. Rail operators are also guided by additional requirements in the Rail Operation Rule Book which will be updated to reflect B812 requirement that all personal electronic devices must be turned off and out of sight any time the operator is in the driver’s seat.
Where can I find the most up-to-date version of B812?
A copy of B812 is attached. This SOP and the complete and current SOP manual is available on TriNET. Per SOP B101, Operators are responsible for knowing and following the most up-to-date procedures. Contact the Help Desk
Who can answer questions about SOP B812?
Contact your manager in person, by phone, by email or by leaving a note. If they don’t have the answer, they can help find the person who does.
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