Be proactive. Risk Management means having contingency plans in
place for the instances that have the highest risk or worst
consequences. Having the replacement for the indestructable part may not
be necessary, but having a solid bus bridge plan in place (with the
necessary resources) to fill the gap due to a switch problem issue is
very important. It tells the riders that the agency cares about getting
the people where they need to go as close to on time as possible. This
means having at least 3-4 buses and operators on call at all times to
make this possible. (I don't want to hear any "we don't have the
resources right now" stuff---you should budget this before you budget
other projects that don't help the current system.)
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