More fare/supervisor rules

SOP 308 - Persons Engaging in Prohibited Behavior on TriMet Property

Code Enforcement and Fare Inspection Standard Operating Procedures

Purpose

• Field Operations will establish and follow criteria for assessing rider behavior and advising riders of appropriate behavior on TriMet vehicles and premises, and will work in cooperation with the TriMet Transit Police Division, when appropriate, to address or respond to behavior on TriMet vehicles or premises.

Statement of Principles

• Field Operations Supervisors and Inspectors have the responsibility of informing persons when his/her actions are inappropriate or appear to be in violation of TriMet Code.
• Field Operations Supervisors and Inspectors are responsible for determining a person’s final destination, or if they are in need of assistance.
• The Field Operations Supervisor or Inspector will request additional support if necessary, i.e. a family member, social services agencies, Police, or medical.

Duties and Responsibilities

• When there is a report of a person who is sleeping, lost or confused, or a juvenile that clearly should not be unattended, a Supervisor or Inspector may respond to determine the person’s intended use of TriMet property.
• OCC will send a Field Supervisor or Inspector to the reporting vehicle or location.
• OCC will send a unified response of Police and a Field Supervisor/Inspector in these conditions:

1. If the reporting party states the person does not react to efforts to rouse them
2. There is concern about the person’s welfare
3. It is determined there is violation of State, City, or TriMet Code

• The first arriving unit will evaluate the situation and act within his/her authority to assist or query the party in question.

• At no time will OCC request a Field Supervisor/Inspector to physically remove a person from District property.

• OCC will assist the responding Supervisor/Inspector and Police units in determining a rendezvous point to meet a District vehicle while en-route.  The intent is to minimize the delay to riding passengers.

• The responding units will have final say on the meeting point or if the vehicle will hold at an announced position.  This is determined by information received by the reporting party.
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• SOP 312 - Inspector Role and Job Duties

  Code Enforcement and Fare Inspection Standard Operating Procedures

  Purpose:

• TriMet goals are customer education and service, increased ridership, and the efficient collection of revenue in an equitable and effective manner.  The Field Operations Inspectors’ Mission Statement reflects agency goals:

• Our mission is to provide our customers with excellent service and support with particular focus on customer assistance, education, TriMet Code enforcement and security.  Our commitment is to value all members of the community and to treat them in a fair and equitable manner through interactions that are positive, professional and respectful.

Definition:

The role and duty of the Inspector is defined by:

• Agency and Division Goals
• Field Operations Inspectors’ Manual and supporting policies
• Legal Boundaries and Authority
• Customers’ Physical and Psychological Boundaries

Legal Boundaries and Authority:

Field Operations Inspectors are expected to have full knowledge and understanding of the extent of TriMet enforcement authority:

• Inspectors may give a verbal warning or issue a written warning, citation or exclusion for violating the TriMet Code.  It may be appropriate to ask an individual to exit the vehicle.  Further authority is limited by law and by department and agency policy.
• Do not step outside the boundaries of the TriMet Code.
• Police must write the citation or exclusion for a violation of the law, for they are trained to interpret and apply the law.  The portion of the TriMet Code that constitutes a legal violation must be enforced by a police officer.  Only police may enforce 28.15T of the TriMet Code— criminal activity on our transit system, including criminal trespass.
• When Inspectors observe criminal acts or feel that safety is threatened, they are to notify the Operations Command Center, remain calm, and be a good witness.

A clear and brief message to OCC is essential:  Is this an emergency or is notification simply advisory?  State the specific problem and location.

• Only police may arrest, restrain or pursue.
• Inspectors will not request or record a person’s social security number for any purpose.
• Inspectors may not search, restrain, use physical force, or pursue a person for the purposes of TriMet code or fare enforcement on any property including TriMet.

TriMet property

• Inspectors may not confiscate another person’s property.  Even if there is cause to believe the person is not the proper owner, you may not confiscate a special pass or customer identification.  Hold a pass or a piece of identification only long enough to obtain information, then return it.
• Because TriMet passes are transferable, TriMet Division personnel will not confiscate a TriMet pass when excluding a person from the transit district unless the pass is evident of a crime.
• If the Inspector discovers a forged, fraudulent, or altered fare instrument, attach it to the TriMet copy of the ticket for processing.  When the fare instrument is attached to the citation, the customer must be issued a courtesy ticket.

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