Tuesday, September 23, 2014

Trimet cell phone app screws over riders

Listening to all the hype coming from Trimet and GlobeSherpa you'd think that the cell phone app was the greatest invention since sliced bread. It just ain't so.
Don't give up your paper tickets yet
(and don't give up your car yet either)

[–]UseWhatNameDowntown [score hidden] 15 minutes ago

It's not TriMet, it's GlobeSherpa. I hate to call out a local startup, but fuck. this. app.

I saw the founder talk at TechFestNW this summer. He put up a slide of a passenger struggling to use the kiosk and someone on a smart phone happily walking onto the train. This app is way more convenient than that old, dated method! Right?

I've had more problems using this app than its solved.

Ticket purchases are instantaneous. You can't buy a ticket on your walk to the train and expect to use it.
Get a new phone? Need to wipe your old one and reinstall the app? Your tickets disappear and you have to go through a manual process.
Minimum purchase of $5. Tickets are $2.50.

I love that this app saves TriMet money, but if people use the kiosk because it's easier and more reliable than the app, it's not really saving TriMet money.
Thanks for the heads up TriMet. A GODDAMN WEEK LATER. : Portland

Joe Rose story on the latest customer disservice

1 comment:

Erik H. said...

Just wait until GlobeSherpa/TriMet get hit with a ton of chargebacks as consumers dispute the charges to the bank.